Shipping Policy

 

House of Neoma Shipping Policy

At House of Neoma, our garments are handmade in small batches in Jaipur, India and shipped directly from our artisan workshop to support mindful slow fashion 💛

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1. Order Processing

Orders are prepared within 1–3 business days after confirmation.

During busy periods or sales, processing may take slightly longer.

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2. Delivery Time Estimates

Because orders ship from Jaipur, India:

🇦🇺 Australia Orders

• Standard Shipping: approx. 3–8 business days
• Express Shipping: approx. 2-5 business days

Most Australian orders arrive within about 7 days, but delays may occur.

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🌍 International Orders

• Standard Shipping: approx. 3–9 business days
• Express Shipping: approx. 5 business days

Shipping cost is calculated at checkout.

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3. Tracking

All orders include a tracking number sent by email once dispatched.

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4. Taxes & Duties

International customers may be responsible for customs duties or taxes charged by their country.

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5. Shipping Delays

Delivery times are estimates only. Delays may occur due to customs, courier issues, remote locations, or public holidays.

Shipping delays are not grounds for refunds.

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6. Lost Parcels

If a parcel is lost in transit, we will assist you in contacting the courier to resolve the issue.

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7. Returns & Exchanges

If you need to return or exchange an item, please follow our Returns Policy.
Return shipping for change-of-mind is paid by the customer.

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💛 Our Promise

We prioritise quality, sustainability, and careful craftsmanship. Thank you for supporting slow fashion 🌸